Published Data & unpublished Data:

Personally, Email, Phone, Fax

Raw Data:

Personally, E-mail

Published and Unpublished Data: No terms

Raw Data: According to the “Raw Data Providing Instructions” No. 1 of 2013.

Published and Unpublished Data: Completion of a form (Data Request Form).

Raw Data: Official letter.

– Description: Providing the published statistical data to service recipients through the approved channels.

– Procedures:

The service recipients can receive the data through three channels:
Personally: The service recipient should complete the “Service Request Form” and hand it over directly to the “Customer Service Bureau” staff. Requested data will be processed and delivered within the specified time period.
Website: The form could be sent electronically through the (DoS) website: www.dos.gov.jo via e-mail:
Customer.Service@DOS.GOV.JO, then response will be sent electronically to customer.
Phone: Response will be made directly, and then the “Service Form” will be completed by the “Data Customer Service” for documentation purposes.

– Description: Providing the unpublished statistical data to service recipients through the approved channels.

– Procedures:

1. The recipient approaches the “Customer Service Bureau” for completing the “Request Form” or handing over the official letter where the application is forwarded to the “Diwan Division” for having an “Incoming mail number”.

2. Thereafter, the application is forwarded to the Directorate of Public Relations for their approval.

3. Then, it will be forwarded to the concerned directorate for preparing the required data in appropriate format.

4. The application and the available data are returned to the “Customer Service Bureau” / Public Relations Directorate.

5. In case of any charges, they are to be paid to the Directorate of Finance.

– Description: Providing raw data to customers through the approved channels according to Instructions No. (1) of 2013.

– Procedures:

1. The recipient approaches the “Customer Service Bureau” for completing the “Request Form” or handing over the official letter.

2. The application is forwarded to the “Diwan/Secretariat Division” for having an “Incoming mail number”.

3. Thereafter, the application is forwarded to the Director General for his approval.

4. Then, it will be forwarded to the concerned directorate for preparing the required data in appropriate format (soft or hard copy).

5. The application and the available data are returned to the “Customer Service Bureau” / Public Relations Directorate.

6. In case of any charges, they are to be paid to the Directorate of Finance.

No Partner

– Published Data: No fees.

– Unpublished & Raw Data: Fees are determined on the basis of the required data quantity and processing period by a competent committee.

– Published data: 3 steps / 5 minutes.

– Unpublished data: 5 steps / 5 working days.

– Raw data: 6 steps / 1 week.