Call Center
We have been designing, developing, installing, testing and maintenance of an integrated system for the center of the census communication includes receiving and sending calls with census officials and the public, and provide system mechanisms integrates with the collection and review of data systems enables employees call center to respond to calls needed and query cases associated data and perform quality settings on data from the reality of contact records, including:
- Design and develop a system that works through the Web and allows employees to query contact center in several ways from the statistical data that has been collected through the data collection systems.
- Complete families and individuals data while communicating with families.
- Correction and Revision families and individuals within the data audit followed the rules and regulations applicable in Select Data incomplete or that you need to complete the audit.
- Follow-up to the families of the self-counting.
- Follow-up to the families of the self-counting.
- Follow-up to the families to complete the data incomplete
- Definition of call center staff and groups of staff
- Prioritize communication and management of the call center staff assignments
- Define the powers of the call center staff
- Providing indicators and reports on workflow and distribution, employee productivity, and the number of families deal with the call center.
- Periods of work management and distribution of staff on these periods (morning, evening).
- The possibility of reviewing the families of completed and unfinished data through research, and the statement of condition in the contact center, listening to the call log
- Saving technologies and mechanisms of action and receive communications through phones connected to desktop systems and devices used, and linking these techniques and mechanisms developer system for the purpose of the query and modification.
- Providing the possibility to make and receive calls to monitor and deal with cases of technical support received from field teams, providing the possibility of contact with the tablets and other teams using communication techniques remotely (Remote connection).
